Terms of Service

Last updated: January 1, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Slewsoft ("Company," "we," "us," or "our") regarding your use of the TidyTrack cleaning management platform and related services (the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

Description of Service

TidyTrack is a cloud-based cleaning management platform designed for retail chains and commercial facilities. Our Service includes:

  • Task management and checklist systems
  • Real-time monitoring and reporting
  • Team management and scheduling tools
  • Analytics and performance tracking
  • Mobile applications for field operations
  • API access and integrations

User Accounts and Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information remains current and accurate

Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may not:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, fraudulent, or malicious content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for competitive intelligence or benchmarking
  • Reverse engineer or attempt to extract source code

Subscription and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. Your subscription automatically renews unless cancelled in accordance with these Terms.

Payment Terms

  • Fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable except as explicitly stated
  • You authorize us to charge your payment method for all fees
  • We may suspend or terminate service for non-payment

Free Trial

We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

Data and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Key points:

  • You retain ownership of your business data
  • We implement industry-standard security measures
  • We may use anonymized, aggregated data for service improvement
  • You are responsible for ensuring your data complies with applicable laws

Intellectual Property

The Service and its content are protected by intellectual property laws. Our rights include:

  • All software, technology, and platform components
  • Trademarks, logos, and brand elements
  • Documentation, guides, and training materials
  • Analytical insights and aggregated data

We grant you a limited, non-exclusive license to use the Service in accordance with these Terms.

Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted access. We provide:

  • Target uptime of 99.9% (excluding scheduled maintenance)
  • Email support for all customers
  • Priority support for Professional and Enterprise plans
  • Regular updates and feature improvements

Termination

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your access for:

  • Violation of these Terms
  • Non-payment of fees
  • Harmful or illegal activities
  • Extended periods of inactivity

Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We disclaim all warranties, express or implied
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the fees paid in the 12 months preceding the claim
  • You agree to indemnify us against claims arising from your use of the Service

Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved through binding arbitration in Toronto, Ontario, except that either party may seek injunctive relief in court.

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms, please contact us:

Slewsoft
Email: legal@tidytrack.com
Address: 123 Bay Street, Suite 456, Toronto, ON M5H 2Y2, Canada
Phone: +1 (416) 555-0123