The stores and restaurants with spotless washrooms tend to be the ones that get everything else right too. That is probably not because the restroom wins the customer. It is because the businesses that care about the details care about all of them.
Read article →Customers judge the whole business by the washroom, and most of them never say a word before they leave. How a bad restroom turns into lost visits, smaller baskets and bad reviews, and a simple way to put a dollar figure on it.
Read article →Your washroom is more than a wall for posters. It is one of the few places every kind of customer ends up, alone, with nothing to do but look around. Treat it as part of the experience and part of the brand, because your customers already do.
Read article →